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What are the minimum computer requirements for using GetMediaNow!?
GetMediaNow! is optimized for PC’s using Internet Explorer 6.0 to 7.0.

PC:

• Internet Explorer 6.0 to 7.0 (recommended 6.0 SP2)
• MS XP / 2000 / 2003 (Vista applications are not supported)
• Adobe Acrobat Reader 5.0, 6.0, 7.0, and 8.0 do not upgrade beyond 8.0
• Adobe Professional 7.0.9 to 8 for variable field applications
• Firefox and Safari will support ordering but will not allow for template or variable field creations.

• Mac OS X v10.5.2, OS X Leopard, and Internet Explorer 5.2.2,
• Adobe Acrobat Professional and Reader up to 8 formatted for PC opening

Firefox and Safari will support ordering but will not allow for template or variable field creations

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In the Prepress section, you refer to “Your Store”. What does this mean?

At GetMediaNow! we can set up a personalized store for customers that have collateral that is ordered often or for offices that want employees/customers to have access to their specific materials. A unique URL login is provided that allows employees to self-register an account. The store has our pre-made templates available and you can upload your collateral to the template catalog.

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How do my employees set up accounts to my print store?

We will provide a special URL that you can distribute to your employees. This will take them to a specific account registration form just for your store. After they register, they can login and start using the store.

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How much does it cost to have a store set up?

Nothing! Your store is absolutely free. We will assign you a standard skin containing your logo. You only pay for print jobs. There can be fees if you choose to have our design department perform any prepress work and/or set up variable fields for your documents.

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I’d like to know who is registering for an account on my store, is this possible?

Yes. We can set it up so that you receive an email notification with the new registrant’s name. As a matter of fact, we can set it up so that you can approve the new user prior to their ability to access your store. And this service is free along with your store.

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I’d like to have some control over who can upload collateral to my store and who can order it. Is this possible?

Yes, there are a variety of privilege levels, one of which is an administrative level. This person can monitor the activity of the store and the privilege level for each new user. A new user immediately has the ability to place an order in the store. But the administrator can assign a designer designation to a user who can then upload templates and set up variable fields for the other users in the store.

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Who do I contact to get a store set up?

Contact Customer Service with your request.

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What is your turn around time on orders?

Our order times vary. The standard (and maximum) turn around time is 3 days from receipt of the order. This does not include orders that require proofs to be mailed and approved. If the volume of orders decreases our turn around time will be shortened. The change in our print queue will be evident in the first available date that users can select for a ship date. For example, when ordering, if tomorrow or the next day is not grayed out in the calendar, then the turn around time has been shortened.

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After I place my order, how do I know that it’s been received?

Immediately after placing your order, an order confirmation will be emailed to the email address that we have on file. In addition, when the order is shipped, a shipping confirmation email will be sent to you including a tracking number that links directly to UPS or FedEx tracking systems.

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How can I check the status of my order?

Just login to your store and click on the Order Status icon or the Track Orders link. You can search on ALL orders or use the advanced search features to search on specific orders.

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I have to make a change to my order. How can I do this?

If your order is still in Printing status, you can send an email to Customer Service and your email will be responded to within 3 business hours. You can also phone the print media services department at GetMediaNow! at 800.468.6221 ext. 6446. If your order is in any other status, it may be too late to make any changes.

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I uploaded a template and then tried to print it from the printer attached to my PC and the images and some of the text were fuzzy—why is that?

It is one of two things:

1. The PDF previews in GetMediaNow! consists of low resolution images—attempting to print on your printer will result in some fuzziness.
2. In addition to the first item, your images might just be low resolution images. It is recommended that you use images that are 300dpi (dots per inch) for the absolute best results.

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I have a special job that does not fall within the job type categories that you have posted on your site. Can you still help me?

Absolutely! Call Customer Service at 800.468.6221 ext. 644 or email for more information. GetMediaNow! is available Monday through Friday from 8:00 a.m. – 5:00 p.m. Central Time.

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What are your charges for Prepress work?

Our fee for prepress work is $60 per hour with a minimum fee of $30. Design charges are on a per job basis.

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I see that you have real estate type templates in your samples. Do I have to be a realtor to use your service?

Absolutely not! While our main customer base consists of real estate agents from our other software products, we have opened stores for church headquarters, financial corporations, marketing firms and a firm that develops energy conservation products. If you have printing needs, we can help.

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I’m not sure I understand what a variable field is and how it works.

GetMediaNow! provides users (with designer and administrator privileges) the ability to highlight text and image fields in a PDF file and make the fields editable, thus allowing users to upload their own images and text into the fields. This feature requires that the designer has Adobe Professional Acrobat 7.0 on their PC. There are also a couple of Adobe plug-ins that we provide in the Downloads area inside the store that adds these features to the system.

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I forgot my password to the store. Who can I call to get help?

There is no need to phone anyone. There is a “forgot password” option on the login screen. Just enter your email address and we’ll email your login credentials.

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Do you provide offset print services?

While we do not provide offset print services in house, we have partnered with several suppliers and would be happy to provide you a quote for your offset printing needs in addition to your digital print needs.

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My company purchases all of our print media through the use of purchase orders. Can I have an account set up with terms to be billed?

Yes. Stores can be set up to use either credit card or purchase order (or both). However, the purchase order feature requires an application and approval prior to being activated.